Peak Clean - Terms and Conditions

At Peak Clean, we believe it is essential for our clients to be fully informed about our services and expectations. Please carefully review these terms and let us know if you have any questions or concerns. We recommend that you confirm you have read and understood these Terms and Conditions before we begin any service.

Binding Agreement Overview

These Terms and Conditions constitute a binding agreement between the property owner, referred to as the "client," and Peak Clean, including its owners, employees, and subcontractors, referred to as the "company." This agreement governs the provision of cleaning services for residential or commercial properties in exchange for payment.

By engaging with our services, you agree to the terms outlined herein. Peak Clean reserves the right to update these Terms and Conditions at any time without prior notice. The latest version will always be accessible via our website, email communications, or included within quotes or invoice links.

Risks and Release of Liability

The technicians at Peak Clean are trained professionals who use industry-standard equipment and techniques to minimize any risk of damage during cleaning services. However, certain factors, such as poor maintenance, substandard materials, or environmental exposure, can contribute to potential damage. Clients are advised to address any pre-existing issues before service to reduce risks.

Peak Clean will not be held liable for damages caused by:

• Improperly installed or loose materials, such as cladding, roof tiles, rusted/corroded steel roofing, windows, and gutters.
• Pre-existing wood rot, construction defects, or low-quality materials.
• Fading or discoloration exacerbated by cleaning processes, such as pressure washing.

Our team will document any pre-existing damage before commencing work. Photos and notes will be shared with the client as needed. If additional damage is identified during service, work will pause until the issue is reviewed and acknowledged by the client.

Cancellation Policy

We understand that plans can change, and we aim to be as accommodating as possible. However, we request at least 48 hours' notice by email, text or phone if you need to reschedule or cancel a booking.

If notice is not provided within this timeframe, or if our technicians are unable to access the property at the scheduled time, a cancellation fee equal to 50% of the total service price (including GST) will apply. We will attempt to contact you and allow a 30-minute grace period in cases of unforeseen delays.

Acknowledgements for Specific Services

Gutter Cleaning

Gutter cleaning is conducted using methods tailored to the accessibility of your roof, ensuring efficiency and safety. Our Gutter Vacuum service is designed to remove both large and small debris from the gutters. Please note, this service is not a pressure cleaning or polishing service.

If additional hand cleaning is required following the vacuum process, this will be assessed and quoted onsite. In cases of blocked downpipes, our team will make reasonable attempts to clear the obstruction using tools such as a “snake” or a garden hose. However, as we are not plumbers, we cannot guarantee the successful unblocking of downpipes.

It is important to note that attempting to vacuum a blockage can risk damaging the downpipes, such as causing them to collapse. For this reason, this practice is not included as part of our standard service. Our typical scope of work is limited to gutter vacuum only.

House Washing

Clients should be aware that pre-existing flaws, stains or oxidation on surfaces may become more noticeable after washing. Peak Clean is not liable for pre-existing conditions unless proven to be caused by negligence. Clients are advised to ensure all external electrical outlets and fixtures are turned off before service as a precaution.

Roof Cleaning

Our technicians perform visual inspections for basic roof issues, such as loose tiles or faulty seals. While we can address minor issues with prior agreement, clients should consult a licensed roofing professional for major concerns. Peak Clean is not a roofing company and does not assume liability for roof-related issues.

Pressure Cleaning

Pressure cleaning removes surface contaminants but may not eliminate all stains. Pre-existing conditions such as loose tiles, damaged grout, or improper drainage that may limit results. Peak Clean will document and communicate any concerns before starting the service.

Window Cleaning

Our standard window cleaning service includes the glass only. Cleaning of frames, tracks, or sills must be requested and agreed upon in advance. Removal of construction debris (e.g., paint, silicone) is not included unless specified in the quote.

Solar Panel Cleaning

Peak Clean strives to provide high-quality solar panel cleaning services. However, given that neither party can see the condition of your solar panels clearly prior to commencing work, the following terms apply:

1. Additional Cleaning Requirements:
   1. If we determine that your solar panels require extra cleaning efforts due to factors such as lichen moss, sponge moss, heavily caked-on dust, bird or bat droppings, heavy eucalyptus oil, or traffic grease, we will document these conditions with photographs.
   2. We will discuss the necessary additional charges with you before proceeding with the work.
2. Visual Inspections of Solar Panels:
   1. Non-Certified Inspection - The visual inspection conducted during the cleaning process is not a certified inspection and should not be treated as such.
   2. Purpose of Visual Inspection - The inspection is limited to identifying any apparent signs of damage or defects on the surface of the solar panels.
3. Limitations of Visual Inspection:
   1. The inspection does not extend to identifying defects or damage beneath the surface of the panels.
   2. It does not cover electrical or mechanical issues related to the solar panels or the solar panel system.
   3. It is impossible to diagnose a damaged or non-functioning panel via visual inspection if panels are heavily soiled. Peak Clean is not liable for any issues arising from pre-existing damage that is exacerbated during the cleaning process.
   4. Informational Use Only - Any findings from the visual inspection are provided strictly for informational purposes. These findings should not be relied upon for any other purpose, including as a substitute for professional or certified assessments.
4. Exclusion of Responsibility for Damaged Panels
   1. Pre-Existing Damage - Peak Clean is not responsible for cleaning or further damaging solar panels that are already cracked, chipped, or otherwise damaged prior to cleaning.
   2. Inspection for Visible Damage - Any visible damage identified before or during the cleaning process will be documented and brought to the customer's attention. Cleaning of such panels will only proceed with explicit customer approval.
5. Customer Responsibility :
   1. It is the customer’s responsibility to ensure that their solar panels are in suitable condition for cleaning. Peak Clean is not liable for any issues arising from pre-existing damage that is exacerbated during the cleaning process.
6. Disclaimer:
   1. While we take the utmost care during cleaning, Peak Clean assumes no liability for damages that occur as a result of cleaning panels with pre-existing defects or vulnerabilities.

On the Day of Service

To ensure smooth service, clients are asked to:

• Be present at the start and completion of the work for final approval.
• Avoid scheduling other tradespeople simultaneously to prevent disruptions.
• Secure pets and children indoors for their safety.
• Provide access to an active water tap and ensure windows and doors are securely closed.

All roof based services can only be completed on a calm, dry day. Peak Clean staff reserve the right to decline starting and/or finishing a job due to incompatible weather conditions. Since the safety of our team is paramount, we request that you are not influencing or commenting on our assessment of weather conditions. Peak Clean is not responsible for any costs or charges relating to additional visits.

Please clear the work area of personal items, sensitive materials, and furniture. For specific services like house washing or roof cleaning, notify neighbours if necessary, and remove screens if window cleaning is included.

Exclusions and Limitations

Peak Clean is not responsible for water intrusion resulting from pre-existing conditions, such as poor seals, foundation cracks, or faulty waterproofing. Clients must inform us of surfaces that should not come into contact with cleaning solutions before the service begins.

Damage Policy

Peak Clean takes responsibility for damage directly caused by operator error, negligence, or misconduct. Any claims must be reported within 48 hours of service completion. We will inspect and determine the appropriate course of action to address verified damage, including repairs.

Payment Policy

1. The Fees must be paid in full by the Customer on demand from Peak Clean and, in any event, prior to the commencement of the service.
2. The Fees must be paid in the manner nominated by Peak Clean or specified in the Quotation.
3. The withholding of payment of the Fees or the extension of credit will be at the absolute discretion of Peak Clean.
4. Any late payment by the Customer attracts interest at rate of 12% per annum. .
5. Interest will accrue starting from the day after the date payment is due until payment in full (together with all outstanding interest and additional costs of recovery) has been received by Peak Clean in cleared funds.
6. The Customer indemnifies Peak Clean against all Liabilities incurred by Peak Clean in recovering any debts owed by the Customer (including legal costs on a full indemnity basis).
7. Accepted payment types
   1. Credit Card (1.9% surcharge applies)
   2. Debit Card
   3. Cash
   4. Cheque
   5. Electronic Bank Transfer (EFT)

Acceptance of Terms

By accepting a quote and engaging with our services, you agree to these Terms and Conditions. You release Peak Clean from liability for pre-existing conditions or damages not caused by negligence. This agreement represents the understanding between you and Peak Clean regarding our services.